Terms of service
Terms of service
Overview
Welcome to SnapKarry. The terms "we", "us" and "our" refer to SnapKarry. SnapKarry operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). SnapKarry is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Section 1 — Access and account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our products
We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction.
Section 3 — Orders
When you place an order, you are making an offer to purchase. SnapKarry reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SnapKarry confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as SnapKarry may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.
Your purchases are subject to return or exchange solely in accordance with our Returns Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 — Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.
You agree to provide current, complete and accurate payment information for all purchases. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the payment information you provide is true, correct and complete; (ii) you are authorised to use the payment method provided; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including any applicable shipping and taxes.
Section 5 — Shipping and delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
Section 6 — Intellectual property
Our Services, including all trademarks, brands, text, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by SnapKarry, its affiliates or licensors and are protected by copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.
SnapKarry's name, logos, product and service names, designs and slogans are trademarks of SnapKarry or its affiliates or licensors. You must not use such trademarks without our prior written permission. All rights not expressly granted herein are reserved by SnapKarry.
Section 7 — Optional tools
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.
Any use of optional tools is entirely at your own risk and discretion. You should ensure you are familiar with and approve of the terms on which those tools are provided by the relevant third party.
Section 8 — Third-party links
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of any third-party websites you choose to access. If you leave our Services to access third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of any products or services from third parties. Please review third-party policies carefully before engaging in any transaction with them.
Section 9 — Relationship with Shopify
Note: this section accurately characterises Shopify's relationship with your store and should not be removed or modified.
SnapKarry is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with SnapKarry. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SnapKarry, including any injury, damage or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with SnapKarry.
Section 10 — Privacy policy
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in other countries. Review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.
Section 11 — Feedback
If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms.
We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it. We may monitor, edit or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable.
Section 12 — Errors, inaccuracies and omissions
Occasionally there may be information on our Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Section 13 — Prohibited uses
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon any intellectual property rights; (d) to harass, abuse, harm or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited promotional material or spam; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.
You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell or exploit any portion of the Services; (c) collect the personal information of others; (d) use any automated tools, bots, scrapers or AI agents to access the Services without authorisation; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your account at any time if we determine you have violated any part of these Terms.
Section 14 — Agents
14.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person or entity without direct supervision.
14.2 No Agent may access, use or interact with Services unless it identifies itself and operates in strict accordance with the requirements in section 14.4 below. No Agent may access the Services if we have requested that it refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) identify that all requests are from an Agent and disclose the Agent's name in the request's user agent string as "Agent/[agent name]"; (ii) not conceal or obfuscate that interactions are from an Agent; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control how Agents access or interact with the Services.
Section 15 — Termination
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 16 — Disclaimer of warranties
The information presented through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information.
Except as expressly stated by SnapKarry, the Services and all products offered through the Services are provided "as is" and "as available" without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Section 17 — Limitation of liability
To the fullest extent permitted by applicable law, SnapKarry, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services.
Section 18 — Indemnification
You agree to indemnify, defend and hold harmless SnapKarry, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
Section 19 — Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 20 — Waiver; entire agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications or proposals between you and us.
Section 21 — Assignment
You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations without your consent.
Section 22 — Governing law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. You and SnapKarry consent to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under these Terms.
Section 23 — Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 24 — Changes to terms of service
We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.
Section 25 — Contact information
Questions about these Terms of Service should be sent to us at hello@snapkarry.co.uk
SnapKarry hello@snapkarry.co.uk